My Passport - Device not detecting in Win 8/10

#1

I have bought My passport (2TB) external hard disk on last October. For past couple of months, the device is not detected in my laptops (windows 8 and 10). The device is running and the light is blinking. But it is not showing in “My computer” in any drives. The hard disk has some data loaded on it. Any help on this is highly appreciated.

#2

Hi craamesh,

There could be few reasons due to which the device is not working as expected on your computer.

Please follow the link provided below to troubleshoot the issue related to drive not getting detected on the computer.

https://support-en.wd.com/app/answers/detail/a_id/12455