WD Community

My external hard drive not working

My external hard drive is spinning but the lights arent coming on and it doesnt show up in my computer. this was in windows 7.  it seems to work on windows xp.  does any one know how I can get it to work on windows 7?

tried it in another windows 7 pc and one light comes on now, but its still not recognised in my computer. any help will be appreciate it. thanks

Support for Western Digital Hard Drives | Western Digital

Still Need Help?

Reach out to Support for more assistance.

Sign in to Your Support Account

Get up-to-date information about your products.

Western Digital Business Portal

Unlock benefits and tools for your business such as enterprise support, pricing and rebate tools, marketing, loyalty, rewards, and more.