My Cloud - white/yellow ligth (disappear from network)

My Cloud OS 3 Personal & Network Attached Storage My Cloud
#1

Hi all.

I buy My Cloud 3TB 20 months ago. I never have problems, but I’m use just a few times. Just a few days ago I can not be able to access the hard drive through network. Now I see a white/yellow ligth in the front of drive instead a blue led ligth. I don’t what happenned but the drive simply stopped to work. I already try connect the ethernet cable directly in my PC whithout any sucess. I can’t get acess to he dashboard too.
Anyone can help me to discover what happened? I already open a support case, but after 3 days I did get any responses yet.

Thanks guys.

#2

Hello there,

Have you tried to power cycle the unit or reset it to see if this issue continues? Here is a link that might help you:

#3

Hello ArMark.

Yes I already try unplugged the ethernet cable, the power cable and the hard reset too (push the reset button for more than 40 seconds). Any of these options return a satisfactory results. My hard drive still not operational at this moment.
Thanks anyway.

#4

Is the light white or yellow?
Is it flashing?
What are the LEDs on the Ethernet port doing

Have you tried:

rebooting your router?
using a different Ethernet socket on your router?
using a different cable?

#5

I think that the ligth is yellow, a solid yellow ligth.
The leds in the ethernet port are a solid orange e another green blink.

I already try switch for another ethernet cable, reboot the router and the
disk and use others ports from the router too. None options worked.

Thanks.