My Cloud Power LED alternating blue and red

My Cloud OS 3 Personal & Network Attached Storage My Cloud
1

Hi
My Cloud WDBCTL0040HWT
Cannot access via dashboard app or USB
Power LED keeps changing from blue then red time is variable
Upgraded to os5 a month ago and latest firmware everything worked great was really happy with it
I have contacted customer support and started an incident
Has anybody had similar issue or could help?
Regards

2

FYI, there is a dedicated subforum for OS5 issues.

OS5 My Cloud
https://community.wd.com/c/os5/my-cloud-os5/257

My Cloud Alert Codes, Descriptions, LED Status and Email Notifications
https://support-en.wd.com/app/answers/detail/a_id/17203

Solid and Blinking Red Power and Drive LED Status on a My Cloud
https://support-en.wd.com/app/answers/detail/a_id/24755

Blinking Blue Drive LED on My Cloud
https://support-en.wd.com/app/answers/detail/a_id/25694

3

Thanks for your reply
Don’t think its an issue with os5
I would like to reconnect again with my cloud
Regards
Stephen