My Cloud Power LED alternating blue and red

My Cloud WDBCTL0040HWT
Cannot access via dashboard app or USB
Power LED keeps changing from blue then red time is variable
Upgraded to os5 a month ago and latest firmware everything worked great was really happy with it
I have contacted customer support and started an incident
Has anybody had similar issue or could help?

FYI, there is a dedicated subforum for OS5 issues.

OS5 My Cloud

My Cloud Alert Codes, Descriptions, LED Status and Email Notifications

Solid and Blinking Red Power and Drive LED Status on a My Cloud

Blinking Blue Drive LED on My Cloud

Thanks for your reply
Don’t think its an issue with os5
I would like to reconnect again with my cloud