HI, I wonder if anyone can help me? I have the older version of My Cloud Home (about 7 years old or more), but it gradually became totally inaccessible and is now unfindable on my Network. I have tried to contact it by starting from the setup, but setup looks for a security code which is not on the box, and I have no documentation with a security code. So I am stuck with years of saved photos and stuff, but no way of getting them. It seems that one cannot contact WD for help so I’m wondering if anyone else can?
Thanks
Do you have a My Cloud Home or a My Cloud device? They are not the same. The My Cloud Home has a different set of features/options than the My Cloud line. This subforum (My Cloud) generally discusses the single bay/single drive My Cloud device.
Single bay/single drive My Cloud:
My Cloud Home:
If you have a My Cloud Home see the dedicated subforum for the My Cloud Home.
Have you already tried the link at the bottom right of this page, Contact WD
Rory, did you ever solve this.? i have the same issue and i thought its time to get my old photos back. i still cannot access the devices storage though…
If you have a WDMYCLOUD try this. \\WDMYCLOUD\Share Name that you saved your data to. Example: \\WDMYCLOUD\Pictures. I have Windows 11.
Hey Cat, thanks that is very helpful. just when i do that i get a login screen and i have no idea what username and password to use. Through the WDMycloud dashboard i can manage the users that have access to the device but somehow that does not seem to impact it.
I wish i could just access the data through this dashboard as well. i obviously have access to the device but somehow i cant reach the files
The My Cloud Home IS NOT the same as a My Cloud device. The My Cloud Home uses a different operating system, and has different methods of access and configuration than the My Cloud line of devices. Make sure you have the correct device because what works for the My Cloud Home may not work for the My Cloud line of devices.
If you have a My Cloud Home, see the dedicated subforum for that device where users more familiar with it may be able to assist.
If you have a My Cloud device and can access the My Cloud Dashboard, but have forgotten the administrator user name and password, you can perform a 4 second pin reset of the My Cloud device to reset the administrator password back to default (blank/empty).
Pin Reset and System Only Restore a My Cloud OS 3
4 Second Reset (with Power On)
A 4 second pin press will reset the:
- Admin Password (no default password)
- Network Mode (default = DHCP)
The 4 Second Reset will only reset the Admin Password.
It will not reset the Admin User Name if it has been changed to from the default name admin.
Use 40 Second Reset to reset the Admin User Name.
4 Second Pin Reset Steps
-
Power on the My Cloud.
-
Press and hold the reset button with a paperclip or pin for at least 4 seconds.
The drive will reboot and may take up to 5 minutes to complete.
3.Wait until the Power LED is solid blue and in a ready to use state.*
- Setup using the dashboard.
Need more help?
Answer ID 27432: How to Access the My Cloud OS 3 Dashboard
