My Cloud home is blinking slowly and unable to connect

[indosree]

Hi

I had my Cloud home for 2 months and i moved all data and suddnely today i am unable to connect (web/Mobile/Desktop) and the light on device is slowly blinking

your help is much appricated…

Advanced thanks
Sree

[Clara44]

Hi indosree,

Here’re some links which will definitely help you to get back this device in its original behaviour.

What Does a Blinking Front LED Mean for WD My Cloud Home?

https://support.wdc.com/knowledgebase/answer.aspx?ID=18549&lang=en

[tonymanuel]

Did you manage to solve the issue?

[tekram]

Lots of recent discussion in this thread and another at the bottom so there is no need to revive this 3 year old thread. It could be the MCH unable to connect to WD servers or unable to update firmware or possibly disk problem.

Interested owners can look at their debug_logs.zip to find out what is going on instead of guessing:

WD My Cloud Home Device Offline

The MCH debug_logs.zip will show you much more than what you can run on your own with SMARTCTL at this point because it will likely have the original record of the errors since the unit was first activated, which could be many years. The following gives you a hint to where to find the data, some will tell you when the OTA firmware was first installed with the activation and the pstore folder will show you the various SMARTCTL errors reported since then. In my case, I saw too many FPDMA errrors…

Cannot Connect to MyCloudHome

I currently cannot connect to my MyCloudHome. I have tried rebooting it, as well as my router, about three times. My router is working great, and I have internet access. My Router can also “see” the MyCloudHome. Strangely enough, my plex server, that runs off of the MyCloudHome is working great as well. I just cannot connect to it to upload any data. I have attempted to use the web-interface, as well as the Windows application, and neither of these will allow me to connect. If the Plex Se…

[tonymanuel]

Lots of recent discussion but no solution for the issue. I’ve been struggling with this problem for almost a month now. I’m sorry but I’m no looking for guesses, I’m looking for a solution to make this blinking brick work in the way it’s supposed to work.

[yblubna]

I am having the exact same issue.

My Cloud Home device is connected and even showing as a ‘connected device’ on my router settings but I can’t seem to access it as it does NOT appear on the WD app. It does NOT show as offline either… simply does not appear anywhere.

Internet/ cables / ethernet ports are working perfectly fine.

[imaccountno1]

Hello, did it connect back once again?