Does anyone have any idea how to connect a new my cloud home duo, since WD replaced one that didn’t work well, now I don’t know how to connect it, since it doesn’t recognize the activation code. Do I have to create a new account or what can I do?
Hi @raul8,
Have you opened a Support Case? If not opened, for more information, please contact the WD Technical Support team for the best assistance and troubleshooting:
https://support-en.wd.com/app/ask
Thank you Kerrti_01 got your answer, I’ll contact WD support.
