9 digit code doesn’t match

My Cloud Home - Personal Cloud Storage My Cloud Home Duo
1

WD replaced my cloud home duo, the issue that I have now is, the 9 digit code on the drive, doesn’t match when I try ti activate it, any help to fix this issue?
I try to contact WD support but still no answer from them.
Thanks

2

Hi @raul8,

My Cloud Home: 9-Digit Activation Code Not Matching Up:My Cloud Home: 9-Digit Activation Code Not Matching Up

Please contact the WD Technical Support team for the best assistance and troubleshooting:
https://support-en.wd.com/app/ask