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My Cloud Home 6TB single bay will not create a plex folder

My Cloud Home refuses to create a plex folder, it has the green check mark like it did, but it’s not listed in the “my folders” area of the dashboard. As a result, when I click on configure, plex will launch but will not show any media form the drive, sometimes it just sits there waiting while other times it wants me to add media.. many reboots and log-in’s and log-out’s.. I’m stuck. thoughts? Thanks!

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