My Cloud Ex2 Ultra

Hi I have a problem, i can log in to my dashboard via browser but if i want to log in on mycloud.com it does not find the device. Can anybody help me? Thanks.

Same issue here. I can login locally but not over the internet through mycloud.com.

Both my WD MyCloud 2tb (Gen 1) & WD MyCloud 4tb (Gen 2) are visible and “online”, but the EX2 Ultra says “offline”.

Weirdly I can access Plex on the Ultra and that works fine over the internet.