My Book Thunderbolt Duo not powering up

WD External Drives External Drives for Mac
1

When I power up the ‘My Book Thunderbolt Duo’ it just flashes the led on the front from white to orange several times then goes out and nothing happens
Have tried 2nd PSU and the same thing happens.
Is it a power supply issue ? if so who do I contact.

Help please

PJ

2

Hi pjrails,

The drive should be connected to the wall outlet directly (Bypass Power strip)

You can also have a look at this kBA:

You should try contacting WD’s Technical Support about this for live assistance and troubleshooting

To Contact WD for Technical Support

http://support.wdc.com/support/case.aspx?lang=en

The link below will allow you to call support

Create a Support Case
Create a support case with our world-class service and support team.