There are other free data recovery programs you can try, check the link below.
http://community.wd.com/t5/External-Drives-for-PC/My-Book-Home-Edition-500-GB/m-p/655183#M19779
If that doesn’t work and data recovery is a must, you can also contact any of the data recovery partners on the WD Support page. Some of them offer a free evaluation of your drive.
