I see alot of people here are having similar issues. I’m hoping someone can help.
My My Book Live has been working fine (most of the time) until this week. Suddenly it disappeared from my network altogether. I’m using a Mac where I have mounted the Public drive permanently and a WD TV Live Hub where I’ve set the My Book as a network share to play videos (as well as storing all my photos and music collection which Sonos looks to).
In trying to access the My Book again on the network again, I’ve had to unplug the unit completely to try an reboot as the web UI refuses to load.
After connecting the power all seems to be fine, I can view the files from my TV Live Hub, view them via the WD My Cloud desktop app and view them via the mobile app, and the web UI, but have had no luck in connecting again from my Mac. In the last day or two, I’ve been able to stream music ok and watch a TV show saved to the My Book for around half an hour, so I know the files are still there,…before everything stops. Completly. All connections that were once there ae lost. Its always around the half hour mark before I lose connection.
The unit usually displays a flashing green light, then through to solid green, and in the time of writing this, where I’ve lost connection again, there is now a solid amber light.
In this half hour window I’ve had, I’ve managed to assign a static IP to the unit via the web UI in the hope that solved the issue (which it hasn’t!).
I’ve tried to reboot the unit via the web UI, reset the unit via the back of the unit, tried to do a diagnostic check via the web UI (never got past 10% on full diagnostic and 90% on a short diagnostic before timing out), nothing seems to fix the issue.
I’ve since bought a WD My Cloud (and setup) in the hope I can transfer the data across but I can’t keep a connection long enough to copy.
I have around 1.4tb of data on the My Book, including alot of photographs that can never be replaced. I’v seen a few guides that talk through how to retrieve data of the My Book by taking the unit apart, and with mixed results.
Has anyone else had this issue and resolved it??
Thanks for reading