I just purchased this unit to replace an aging (and failing) Buffalo Terastation, and was eager to get it up and running. As a long-time WD fan (20 years + with no failures) I was expecting the same sort of experience. I’m disappointed, to say the least.
Unpacked the unit, followed the instructions, the initial setup went well. The device was recognized on my network, and after installing the Dashboard I navigated to the ‘Settings’ page to setup my RAID support. This was interrupted by a dialogue that stated a Firmware Update was available. I chose to go ahead with the update. Download was fine; but the firmware update stalled at 10%, and after several minutes a ‘Update Failure’ message came up. The subsequent reboot also failed. The box is now completely useless. Never get a green LED, and it is no longer recognized on the network.
What I have tried:
Power cycle (unplug the power) - NO CHANGE, NO GREEN LED, NO NETWORK VISIBILITY
Disconnect both LAN cable and power, plug both back in (LAN first) - NO CHANGE
Press ‘Reset’ button - NO CHANGE
I have searched the knowledge base and found NO information regarding how to restore this unit, and not received any response to a support case.