My Book Essential p/n WDBACW0010HBK-00 can't access can't see under my computer. No drive listed

[ralph915]

At first  my computer wouldn’t shut down. I found that when I unplugged the WD ext. drive the computer would shut down.

I tried reloading software from web-site with no luck. I go to the device manager and it tells me this device is fine. I’m running USB 3 could this be the issue… Another thing I don’t see this drive listed under my computer…

[Kieren]

For the USB question, you can try another physical port, and/or a different cable. It would worth a try to hook up to a USB 2 port, too.  If this is a desktop machine, try plugging into a motherboard USB port on the rear of the machine. You can also check in Disk Management and see if the drive shows up there, and if it has a drive letter.

[ralph915]

I tried it all. Nothing in disk manager… Device mgr. still says this unit has no problem…

Thanks

[Kieren]

Sigh. That is weird. If nobody else has ideas (and none have been offered, so far) the only other thing I can suggest is contacting WD Support.

http://support.wdc.com/

Do post back with the answers if they have something that explains/fixes the problem. Such things are good to know.

Good luck with it. Wish I could offer something more.

Kieren

[Joe_S]

It might be a USB 3 issue it’s a bit buggy. Try updating the drivers. If you installed USB 3 as an addon check the card  manufacturer’s site for drivers.

Joe

[Kieren]

Two thumbs up to that, Joe!

[dhooks]

sounds like u have a bad MFT or boot sector has been corrupted. try downloading ‘hirens boot cd’ -  it has a wealth of utilities to identify drives with or without active partitions, repair master boot records and recover deleted partitions.

good luck

[BratSimpson]

I’m having the same problem.  Did you ever find a solution?

[mpc3110]

Did you ever find a solution to this problem?