I just did the software update for smartware & now my external drive is not being recognized.
I have win 8.1 laptop and My Book Essentail.
The drive was working properly prior to this update & now nothing. When I plug it in I get “F drive”, but then it goes away & I also get a message about a unrecognized usb. Under device manager, the usb port says “device can not start (code 10)”. Also, under device manager, portable drives, it says “device can not start (code 10)”. I was trying to change the assigned drive, but can’t even bring it up under disk management. When the drive is plugged in, I keep getting “connecting to virtual disk server” message which doesn’t seem to go away.
I plugged it into a windows 7 laptop & it saw it, but I could not access the drive (it was not visible under “Computer”) & with the Smartware quick view it said there was no data (0%).
How can I get to my data or did I lose it & how did that happen?
Thanks for the help!