My Book essential 2.0 - 1TB

I purchased this item a couple months ago.  It was discionnected for a couple weeks and it is now not backing everything up.  I have reinstalled the software and did an initial backup which seemed to work fine but all but 1 folder ‘OTHER’ shows that it hasn’t been backed up since the reinstall.  I do have an external drive that I do use for storage but I don’t think that this has anything to do with the issue of getting a complete back-up. 

Are you using WD Smartware to backup your data?