Hi, I hope somebody can help. I have had a MY Book Essentials for over 6 months and can say that I have not been totally satisfied with its function although I have persevered. My problem at the moment is that I am not sure that it is backing up correctly. Today, I have loaded some new music to I tunes and thought that I would see if it backed up by using explorer to view the images on the drive. The new files are not their.
Currently the Smartware is saying ‘optimizing files’ but has been for hours!. Back also says only partially completed, however, the Start button is greyed out. You can press the stop, which released the start function but it never runs the full cycle.
Does anybody have similar issues and what’s the solution. Should I uninstall and reinstall and if so how, should I erase the data and start again and if so what’s the safest method.