My Book Dou with 2 2TB mirroring

[DKKKKK]

since last week , WD Drive Utilities told me that RAID 1 got error, and 1 harddisk was dead, mirroring is not working, so i unplug both hdd to check which one got problem. after i found 1 hdd was dead, and i put back the fine one, Utilities told me RAID Status " Not Configured". i’m so worring about all data inside now is it still here…

what should i do now? i have 1 more 2TB hdd can be replace, but

1. i should just put both hdd inside MY BOOK DOU and run RAID 1 again?
   will WD DRIVE Utilities run automatically?

2. i should get other NAS to check the fine hdd frist? check if all data is safe?

[kumburle.pradeep]

Hi @DKKKKK

Have you checked our knowledge base articles?
(Support for Western Digital Hard Drives | Western Digital)

Have you opened a Support Case?
If not, contact Western Digital Technical Support for assistance.
(Contact Us | Western Digital)

[tellwd]

On a different case i found support being unhelpful. They did not complete resolution and stopped responding to my emails. I guess this might be reason, customers have no choice but post issues in community forums. Generally I enjoy WD products, but support behaviour seems inappropriate.