I have been uploading my movie collection as .mkv files to the WD My Cloud and every movie has a randomly generated thumbnail, which I am completely fine with.
Recently, I uploaded a movie from my itunes account (a .mp4) and for whatever reason, every movie now displays that movies thumbnail picture (all displaying thumbnail of “good luck chuck” instead of a randomly generated one. I have not been able to find a solution.
I contacted Twonky support and they suggested I update the firmware on my My Cloud device. However, from what I can tell my WD My Cloud device is already up to date on 2.11.140
I would really just like it to go back to being randomly generated, really anything would be better than having all my movies display the movie thumbnail for “good luck chuck”.