I am pretty furious that I paid for a subscription that should get me 7 months of baseball on TV, and will now be getting only 6. It looks like all hope is gone for getting any content before Opening Day.
On March 19, I called MLB.TV support, talked to level 1 support, level 2 support, and then somone from MLB Advanced
Media. Long story short, nobody knew when service would be working and nobody was able to give me a partial refund for the unusable service. The only offer I received was for them to send up a “request” to cancel my account. I declined because I still want access to games once the season starts.
I then turned to the only other point of contact that I could find for MLB Advanced Media – their email address. I explained the situation, how I purchased their product in part to watch Spring Training, and how their website was misleading (saying games available, then later switching to available “early March”)
I received a restatement of their “no partial refunds” policy, and an offer for 20% off in the MLB online store. Really? Spending more money on your website is supposed to make me feel better?
Since that email, their website changed from “available early March” to “available late March” to “Available April 5.”