Hi - Please can anyone help?
I am not particularly technical - so please excuse my description.
I have a MyBook External Hard Drive.
I set up a folder on the drive and despite writing the password down, cannot get back into the folder!
Does anyone know whether there is a way to open my file?
Regards,
Guy
Did you use Smartware or something to set the password?
Joe
SmartWare will encrypt the drive as a whole and not an specific folder. You may have used a third party software for this purpose. I suggest you to contact the software vendor for more details.
Shopping for business? Join our business program today to get tiered pricing, rewards for your purchases, and more exclusive benefits.
Reach out to Support for more assistance.
Call Us
Email Us
Get up-to-date information about your products.
Unlock benefits and tools for your business such as enterprise support, pricing and rebate tools, marketing, loyalty, rewards, and more.
Select options
