Lost Folder Password

Portable Drives My Passport
1

Hi - Please can anyone help?

I am not particularly technical - so please excuse my description.

I have a MyBook External Hard Drive.

I set up a folder on the drive and despite writing the password down, cannot get back into the folder!

Does anyone know whether there is a way to open my file?

Regards,

Guy

2

Did you use Smartware or something to set the password?

Joe

3

SmartWare will encrypt the drive as a whole and not an specific folder.  You may have used a third party software for this purpose.  I suggest you to contact the software vendor for more details.