My wife recently tried to acess My Cloud Home and as she was unsure of her password she managed to lock us both out of the account.
Currently receiving this error when I try to login:
“We have detected suspicious login behavior and further attempts will be blocked. Please contact the administrator”
Can you please help?
It is important to have access to the email which you used to open the WD Account.
Using an incorrect email address will not result in successfully delivery of an email to your inbox.
IMPORTANT: We recommend using a strong password with a length between eight to twenty characters using a combination of symbols, numbers, upper and lower case letters.
The email address entered must be correctly spelled and already exist in the Western Digital Account database for an My Cloud OS 5, My Cloud Home product account. Using an incorrect email address will not result in successfully delivery of an email to your inbox.
| Topic | Instructions |
|---|---|
| Reset or Forgot Password | Click here for Instructions |
| My Cloud OS 5 Web App | Click here for Instructions |
| My Cloud OS 5 Mobile App | Click here for Instructions |
| My Cloud Home Web App | Click here for Instructions |
| My Cloud Home Mobile App | Click here for Instructions |
| Password or Account Email Not Received | Click here for Instructions |
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