Lost password, so how?

[StefanRD]

so i lost my password. s-u-c-ks. but i need a solution so i can acess my files? costumer support is no use.

they blocked my account, reset password dont work at all(i think its because its blocked) but costumer support is not responding.

[Keerti_01]

Hi @StefanRD,

Please contact the WD Technical Support team for best assistance and troubleshooting:
https://support-en.wd.com/app/ask

[cme]

Please see the following article on how to reset a Western Digital Account password:

My Cloud OS 5, My Cloud Home, EdgeRover: How to Reset Western Digital Account Password

Western Digital Support | Western Digital

If further assistance is needed, please open a case with our support team at the following:

Western Digital Support | Western Digital

[StefanRD]

no use. i never get a reset password email, my account is blocked, need someone to reopen it

[cme]

Please open a case with our support team, so they can provide assistance, at the following:

https://support-en.wd.com/app/askweb