Lost password, so how?

so i lost my password. s-u-c-ks. but i need a solution so i can acess my files? costumer support is no use.

they blocked my account, reset password dont work at all(i think its because its blocked) but costumer support is not responding.

Hi @StefanRD,

Please contact the WD Technical Support team for best assistance and troubleshooting:

Please see the following article on how to reset a Western Digital Account password:

My Cloud OS 5, My Cloud Home, EdgeRover: How to Reset Western Digital Account Password


If further assistance is needed, please open a case with our support team at the following:

no use. i never get a reset password email, my account is blocked, need someone to reopen it

Please open a case with our support team, so they can provide assistance, at the following: