Local USB drive VERY slow

My Cloud Home - Personal Cloud Storage My Cloud Home
1

Hi, I’ve added the new My Home Cloud to the router and can access it no problem with the WD Discovery Storage software where it is listed. BUT I also have a personal Toshiba usb drive plugged into my laptop and it also gets listed in the WD Discovery Storage software (see attached screenshot below). The problem is that access to this drive is VERY SLOW. In fact the laptop itself gets very slow. The moment I quit from the WD Discovery Storage software, access to the local usb drive is fine and the laptop is back to normal. Why is this and can I keep the local usb drive OUT of the WD Discovery Storage software?

tosh

2

@stewron
it is not possible to prevent the USB drive from showing up in WD Discovery.
Why is this happening?

Let’s find out

  1. Safe eject the USB drive and remove it from the laptop
  2. Control+Alt+Delete and open the Task Manager
  3. Click the Performance Tab
  4. What a few minutes and allow things to settle down
  5. Attach the external USB drive
  6. Watch CPU and memory in the task manager to see what spikes
    take a screenshot of any spikes
  7. Click the process tab and check the process using the most CPU and Memory
    take a screenshot of the processes clocking the most memory and cpu
  8. Safe eject the USB drive and remove from computer
  9. Did CPU and Memory usage drop or remain the same?
    take a screenshot
  10. Quit WD Discovery
  11. Collect WD Discover Logs and submit a support case with all the information including the make, model, capacity and how the USB drive is formatted.

https://support.wdc.com/knowledgebase/answer.aspx?ID=17596&s=
https://support.wdc.com/support/case.aspx?lang=en

3

I usually keep WD Discovery process on maual or stop it completely from installing automatically and use it only when needed to check on my network. I also do this for other processes (non WD) that are memory intensive.