So, is it an old router, or a new router?
I got it 2 or 3 years ago. It’s the 1 or 3 TB WD My Cloud.
There’s my confusion: I was asking about your router. You’re talking about your MyCloud NAS…
What model is your new router? A number of people have problems with routers that don’t talk to their MyClouds; I was trying to establish if it was one of those.
Sorry. lol My bad. The modem/router is ubee with TWC.
Seems some of the Ubee routers may have problems with the My Cloud…
https://community.wd.com/t/new-my-cloud-unable-to-connect/90834
https://community.wd.com/t/my-cloud-disconnecting-itself-v04-01-02-417/95062
https://community.wd.com/t/more-info-needed-the-wd-my-cloud-is-disconnecting-from-the-network/91732
I got a new modem today from TWC. It’s a technicolor modem. I disabled the wifi and am using my Netgear r7000 router only for wifi like I was before. I still have an amber light. I hopefully will have time tonight to plug the ethernet directly into my pc and try to manually map the driver letter as recommended by cpt_paranoia.
Ok, so even when I plug the ethernet directly into my pc or mac, the blue light doesn’t come on. It doesn’t matter what I do, the amber light is still there, solid. Any ideas? It seems like I can’t do anything without a blue light and I cannot get a blue light.
I have the same issue.
We have had two new modems from Comcast since the last time I was able to remotely access MyCloud. I can access it with an ethernet cable to my laptop.
I am using Windows 10
The modem is Xfinity dual band wi-fi 802.11ac, XB3
I have done the 40 second and 4 second resets.
The IP address is not static
The front light is flashing yellow. If I plug the ethernet cord into my computer it goes blue and is accessible.
When I do the resets I get a flashing light on the ethernet port, otherwise there are no lights lit on the back. I have tested the ports on the modem and they are good.
Help - my husband wants to toss the device…I have too many things on it to toss it
Try connecting the My Cloud to a Switch, then the Switch to the router/modem, if you have one. This should work, especially since you can access the MyCloud when directly connected to your computer. It sounds like an “auto-negotiate” issue with the router.
See the link Shabuboy posted upthread:
If it’s an auto-negotiation problem, the front LED will flash yellow, but the ethernet port LEDs will both be off.
what’s a switch?
An Ethernet switch.
Google it and/or read the thread I linked in the post just above yours.
Thank you - we got a cheap switch today and we are in again!
I just installed a new cable modem/router, unfortunately before removing my modem/router I forgot to remove the My Cloud static IP address. Now, I have all 3 lights blue, the cable connections are all green, but the My Cloud is not present in my connected devices, nor accessible from my PC. Will a 40 second reset resolve the issue, or is there a better way to resolve the problem. My wife and I both have accounts, so I don’t want to lose either users data.
See the following WD Support link for what is reset when performing a 4 second reset or a 40 second reset…
Thank you, Bennor. My question is will the reset fix the problem by removing the static IP address? Or, can I move the My Cloud from the router, connect it directly to my PC and edit in that way. I’m trying not to loose all my settings, just remove the IP address
I had this same problem! I tried EVERYTHING and had my internet switched back and forth, needless to say, I understand your pain. But i figured it out!
It wasn’t the gigabit, the internet provider (comcast) or a problem with WD - it was my router. I was using an Arris SB1690 and needed to upgrade to a router that allowed up to 10gbps - I bought this one - ARRIS - SURFboard 32 x 8 DOCSIS 3.1 Cable Modem - White
The fix was immediate, I didn’t even need to have comcast reset anything. I hope this helps you!!
