I couldn't reformat my brand new WD Elements 1TB HELP!

Portable Drives My Passport
1

Hi Guys,

I just bought a new 1TB WD Elements external hard drive (USB type only. no power adapter). Tried saving files and when it reached the 40GB mark, it crashed and now I couldn’t even format the drive. Tried using WD Quick Drive Format software but it does not recognize the drive and notified to plug in a hard drive.  Windows couldn’t even read the drive volume description.  HELP!!! :womansad:

Using Win7 Enterprise 32-Bit.

2

Have you try to write zeros to the unit. Also check the disk management to see what it says.

3

:neutral_face: How do you write zeros to the unit?

4

here you go

http://wdc.custhelp.com/app/answers/detail/a_id/1211/session/L3RpbWUvMTM0Njk1NzI3MS9zaWQvR0Q1Uk1BNWw=/kw/write%20zero