I havwe been trying for hours to create an RMA for a gold WD HD (actually it has nothing to do with the disk itself) through my support portal BUT I can only view the first page of the rma … then there is no link to follow… Is this a site problem? or a broswer problem (chrome)?
The only available link is at the bottom for users with purple micros sd card…
I have even tried to create an wra from the registered products page but I get the same response… There is no visible link to follow… Please assist…
Ok I had to contact WD via phone to have my RMA . They mentioned that maybe the problem was due to fact that I had a previous account (different email… that no longer exists…) but this has been the case for more than 3 years without issues and only yesterday I had the problem. My last RMA was issued on dec 2017 without any problem… The point is that although they deleted my previous account the problem persists… I can’t still create a web based RMA ticket…
According to the WD representative in the RMA page I should see and choose from my registered products… This table isn’t available on my web page for unkown reason…
OK now I have another problem… I can’t access my support portal… it says that either email… or password are wrong… I haven’t changed anything so obviously something else is the problem… I think I’ll have to call back WD support again…
