WD Community

How to set up my cloud home port forward direct?

How can I get my cloud home connection mode: direct, my router supports UPnP and has it turned on, there is no public IPv4, but has public IPv6, the router set the device to dmz mode, non-LAN access is still proxy relay: relay, access speed is particularly slow, 5-30kb/s, and causes the system to lag. The key is that there is no place to make the relevant settings The key is that there is no place to set the relevant settings, reading the help does not solve the problem.

Machine translation, please forgive me.thanks

My cloud home 3T
os v8.12.0-178
macOS Ventura 13.0.1

1 Like

Hi @DavidDP,

Please refer to the article How to Configure Port Forward Mode on My Cloud OS 5 & My Cloud Home:

Please contact the WD Technical Support team for best assistance and troubleshooting:https://support-en.wd.com/app/ask

thanks keerti.
I have read this article many times over
Can’t solve the problem
Is there any other way or instruction for the way?

Support for Western Digital Hard Drives | Western Digital

Still Need Help?

Reach out to Support for more assistance.

Sign in to Your Support Account

Get up-to-date information about your products.

Western Digital Business Portal

Unlock benefits and tools for your business such as enterprise support, pricing and rebate tools, marketing, loyalty, rewards, and more.