Known issue for the newer gen 2 My Clouds running v2.x firmware. There are several prior threads discussing this issue and one or two workarounds (possibly using SSH).
https://community.wd.com/t/safe-shutdown/147307
https://community.wd.com/t/how-i-turn-off/159860
https://community.wd.com/t/shutdown-mycloud-from-mobile/157418
https://community.wd.com/t/how-to-safely-shutdown-mycloud/155265
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