How to safely shutdown MyCloud

[Bennor]

I don’t have a v2.x My Cloud so I don’t know if the file locations listed below are the same. But for v4.x firmware the Dashboard HTML code initally lists the following three CSS files:

css/jquery/aggregate.css
css/aggregate.css
css/language_styles/language_style_en_US.css

On the v4.x they are located in the following directories:

/var/www/htdocs/UI/css/jquery/
/var/www/htdocs/UI/css/
/var/www/htdocs/UI/css/language_styles/

. Note I used WinSCP to access the My Cloud via SSH and view/copy the CSS files to my local PC.

[asas_asasas]

Hi

under the path var/www/htdocs there is anything about UI
I must search better the correct path…

[made]

help me how to shutdown WD my cloud 4TB ? latest firmware 2.30.165.
No shutdown menu in dashboard and WD Access

[Bennor]

@made

help me how to shutdown WD my cloud 4TB ? latest firmware 2.30.165.
No shutdown menu in dashboard and WD Access

As explained upthread and in numerous other discussion on the lack of the Dashboard shutdown in v2.x firmware for the single bay My Cloud units one can use (I think) WD Quick View (https://support.wdc.com/product.aspx?ID=904#WD_downloads) to shut down a v2.x single bay My Cloud. One can apparently also use SSH to issue the shutdown command to the v2.x version and can use a web browser hack of the My Cloud Dashboard to shut down the v2.x version.

[StrokeGuy2016]

Yeah, how about that shutdown command … on version 2.x firmware.

One CANNOT apparently use SSH to run the shutdown command on 2.x firmware.

[StrokeGuy2016]

This is the only official (no hack) way to perform a proper shutdown:

https://support.wdc.com/downloads.aspx?p=188

Download and install WD Quick View using the above link.

[Bennor]

@StrokeGuy2016

One CANNOT apparently use SSH to run the shutdown command on 2.x firmware.

One can apparently use SSH to issue the 'halt" command to shut down a v2.x firmware single bay My Cloud. There is much discussion on the v2.x shutdown via SSH and other methods in the following thread:

Safe shutdown

I have a WD 4TB My Cloud Personal Network Attached Storage running firmware 2.10.310. I want to know how do I properly shut down this device. I have gone into the Dashboard SETTINGS - UTILITIES but all I see is a reboot option. I have also tried using the drop-down for my user profile and once again only see a reboot option. What am I missing here? How am I supposed to properly shut down this device?

[Bennor]

@StrokeGuy2016

This is the only official (no hack) way to perform a proper shutdown:

https://support.wdc.com/downloads.aspx?p=188

Download and install WD Quick View using the above link.

Correct. As previously mentioned up thread using WD Quick View is the current way to shut down a v2.x single bay My Cloud unit. WD even has a Knowledgebase article covering how to shut down the single bay My Cloud models.

https://support.wdc.com/knowledgebase/answer.aspx?ID=16782

There is much confusion on shutting down the single bay My Cloud units due to the different methods to shut down the first gen v4.x My Cloud and the second gen v2.x My Cloud. The v2.x single bay My Cloud no longer has a shutdown (or hibernate) option in the My Cloud Dashboard. And while the v4.x My Cloud can be shut down using WD Access, the v2.x My Cloud can be shut down using WD Quick View. Then there is the issue that the two My Cloud models use different firmware which means the SSH commands to shut down the older v4.x My Cloud does not work on the newer v2.x My Clouds.

[StrokeGuy2016]

Incorrect, and I showed visual proof that the shutdown command is not even available on the 2.x firmware.

There is much circular logic discussion with people pointing to other people saying other people are doing it, yet not confirming the actual firmware version. People with 4.x firmware can do it, but not those with 2.x firmware.

Again, the people saying it can be done are only those with 4.x firmware.

Let’s stop the rumors and check the facts. I showed above that the shutdown command is not even available on the 2.x firmware single drive My Cloud.

[StrokeGuy2016]

Why Western Digital left out the shutdown option from the GUI is the question/concern here though.

BusyBox does not even have the command:

https://busybox.net/downloads/BusyBox.html

Rather odd …

[rac8006]

Not sure who calls the script. But the gen2 firmware 2.30.165 has a /usr/sbin/shutdown.sh script.

[Bennor]

@StrokeGuy2016

Incorrect, and I showed visual proof that the shutdown command is not even available on the 2.x firmware.
…
Let’s stop the rumors and check the facts. I showed above that the shutdown command is not even available on the 2.x firmware single drive My Cloud.

There IS a shutdown script on the v2.x single bay My Cloud. It is:
/usr/local/modules/script/shutdown.sh

See the following posts from the thread in my prior post that indicates it DOES appear to work to some extent.

Safe shutdown

I tried to execute that shutdown.sh file and fortunately it works! So if anybody wants to shutdown a v2.x WD My Cloud you could use that command. I’ll try that WD Access program although I actually need a possibilty to shut it down from a mobile device! If only it had WOL functionality. I’m probably going to buy a remote power socket and do it as follows: Use SSH to shutdown device. Use remote to disconnect it from power. Use remote to connect it to power and it hopefully will boot! EDIT: W…

Safe shutdown

I have also found this error and noticed where the problem is: the CSS is hiding the button. The following screenshots prove it. Meanwhile I’m ssh’ing and “shutdown.sh -h now”. Hope this helps both the users and the devs! [image] [image]

Another method using SSH:

Safe shutdown

Same problem here with my new Mycloud device, Firmware V2. If you have a Mac or Linux box, there is a simple script solution. Just make sure that you can login with ssh. My script uses “expect”-shell, which is standard available on Mac and Linux. No idea about Windows. OK, it comes here: #!/usr/bin/expect spawn ssh root@mycloud "halt -p" expect "password:" send "PASSWORD\n“; interact Just edit this script with the correct password and server name (IP address). Make it executable with chmod…

There is also discussion of unhiding the code in the CSS file that hides the shutdown option from the v2.x single bay My Cloud Dashboard in that Safe Shutdown thread.

[Bennor]

@StrokeGuy2016

Why Western Digital left out the shutdown option from the GUI is the question/concern here though.

There have been calls since the v2.x single bay My Cloud was released to bring the shutdown option back. It is IN the CSS coding but for some reason WD decided to hide it. There is even a Cloud Ideas post from over a year ago asking WD to bring it back…

Bring back the Shutdown Button to the My Cloud Dashboard

Bring back the Shutdown Button to the My Cloud Dashboard. It is discusting, that there is no safe shutdown option in the actual firmware for the My Cloud. In the Mirror model it is still accessable and working properly. Regards Matthias

[jml2665]

As I need to change up my response as their BOT defender won’t allow three of the same exact messages,

another who has found this distressing business of no shutdown facility, and here is W.D.'s latest response, I know it’s a bit late but has anyone got this sort of response or are willing to escalate this? I doubt this will ever be rectified but one may hope

Cheers
James

**
Thank you for your reply and for your remarks.

Your remarks have been escalated to our higher level of support and our engineering team and we will have it under consideration for our future products.

I am truly sorry to hear that you are left dissatisfied with your product and that it does not fit your needs. I will be
more than happy to request a discount coupon for your next purchase from the WD Store, as we value you as our customer and your opinion does count. Please, do let me know if you wish to receive the 20% discount code for the WD Store.

If you have any further questions, please reply to this email and we will be happy to assist you further.

Sincerely,
Alex
Western Digital Service and Support

[jdh02472]

So version 4 is earlier than version 2 ?

[cpt_paranoia]

@jdh02472

So version 4 is earlier than version 2 ?

Yes.

Welcome to the crazy world of WD.

[NavC]

WD Quick View will NOT install on macOS Sierra however there is a workaround:

Right click on the installer and click on Show Package Contents.
Go to Resources folder.
You will find the installer WD Quick View Installer.mpkg
Ignore the installer security msg and allow install via System Preferences, Security
Shutdown option will now be available from dropdown menu

[cat0w]

@NavC I don’t have any Apple products in use.

[Pikazzo]

this post with the code edits were so helpful today after updating to Os5, thank you very much man!!!
and hopefully the devs can read this and use it for a useful firmware upgrade for us
like googling things at work right? we all were there

[hemantK]

A very simple method to safe shutdown WD My Cloud PR4100 Firmware v 5.0.9.115, is

Step-1 - Enable SSH from GUI

Step-2 - Now login through SSH , and run shutdown.sh script from terminal

sshd is the default username for ssh access.