How to access the files on my 1st Gen WD Storage

Hi All
Would someone be kind enough to talk me through how to still access the files on my 1st gen WD device?
I can access the dashboard, but not the files :frowning:

Any help would be appreciated as I have no clue or understanding of networks etc.
Thanks in advance
Carlo

Hi @CarloR,

Have you opened a Support Case? If not opened, for more information, please contact the WD Technical Support team for the best assistance and troubleshooting:
https://support-en.wd.com/app/ask