How I clear the "Power Loss Detected..." message on the LCD after power loss?

My Cloud OS 3 Personal & Network Attached Storage My Cloud Pro Series
1

Hi.

Recently there was a power loss in my area and the LCD on the front of my PR4100 says, “Power Loss Detected on Port 1”. I already cleared all the events, etc. Drives are fine and running fine now, but this message doesn’t clear itself.

Is there some special place or button press I need to do somewhere to clear this old event message? It’s been saying this for weeks now.

Thanks.

2

Log into the web dashboard and dismiss the warning.

3

Thanks for the reply but where? There are no alerts or event messages when I log into the dashboard.

4

Clear the message on the UPS.

6

I would…if I had a UPS. :laughing:

7

Yeah, that isn’t the same problem here…I’ve been using the PR4100 every day for weeks.

I’m starting to think this must be a firmware (or documentation of a super secret way to clear it) bug on WD’s part.

8

I just recently purchased a PR4100 but after doing the initial set up it displayed the message “Power loss detected on port 1”.

I reset the system about 3 times but after doing the initial set up, the same thing happens again. Can some one please help? D I need to have my PR4100 exchange?

9

What happens if you plug the power supply into Port 2?

Also, plugging the power supply into a powerstrip can sometimes cause inline interferance. Just as an experiment, try plugging the drive’s power supply directly into a wall socket just to see if that clears the issue. And make sure the power cable is firmly plugged into the power brick.