How can take backup from mycloud to my external hard disk?

how can make backup for all my data on mycloud to external hard drive?

plug one into the rear usb port on the My Cloud and copy’n’paste your data onto it.

The single bay/single drive My Cloud Dashboard INCLUDES a backup option called Safepoint (first gen v4.x) or Backup (second gen v2.x). This backup option will backup a My Cloud to a USB hard drive attached to the My Cloud’s USB port.

See the My Cloud Dashboard embedded Help or see Chapter 10 on Safepoint / Backup in the My Cloud User Manual for more information.

i try to do safepoint but when i choose my usb hard drive it not give option to continue just back or cancel what problem is that?

When you select the USB hard drive you should see a drop down appear listing the Share that is mounted by the My Cloud. Selecting that Share will let you proceed. Example:

it give me that there is hard drive is connect but not give me the name for it to choose it its disappear the name but the hard drive pic shows why?
hint: my hard drive is 4tera byte while my cloud is 6 tera byte while the used space is 2 tera byte is that make problem?

Make sure the USB hard drive is formatted in either NTFS, HFS+ or FAT32.

External USB Drive File Systems Supported on a My Cloud