Helpful My Passport Wireless Pro KBA















Hello, thanks for sharing this information, hopefully it will be useful for another user.

thanks !
i have mine 2 weeks ago and since today the battery stuck at 2% and it don’t charge… do you see this problem before ?
then i can’t use it…

The unit is designed to power itself off when the battery discharges to 5% in NAS mode,

If you are able to access the dashboard and the battery is reading 2% in NAS mode, please open a support case with us and include the support logs from your device. https://westerndigital.secure.force.com