HDD not recognized - MAC

Portable Drives My Passport
1

I got a new WD external portable drive.

I plugged it in and in the finder I see “Element”. when I choose this HDD in the finder, I get an error saying:

“Element” can’t be opened because the original item can’t be found

Any ideas???

2

Hi kaysee326,

Maybe you should try contacting WD’s Technical Support about this.

To Contact WD for Technical Support

The link below will allow you to call support.