Has this mycloud been hacked

When I log in to admin the nice html home page comes up but before I can interact my session times out.

Login timed out. Please login again.

The home page reports that the system is healthy and that my firmware is version 2.31.183. This is a worry because the latest firmware here is 2.31.174.

All my on board user data is still accessible as is the attached usb drive. A soft reset just deleted my admin password. I’m afraid a hard reset will delete my user logins and effectively brick the thing.

Try using a different browser.

1 Like

The latest firmware is 2.31.183.

Look here for the latest firmware.
https://support-en.wd.com/app/products/product-detail/p/126#WD_downloads

Click on, tap or activate image to enlarge it.

1 Like

Thanks Tom. I tried chromium which is fast and I can actually get into submenues. Managed to check to see that my public shares were actually public. But the timeout is still way too fast to do anything else useful.

I did manage to check and find that that automatic firmware update is turned off. It therefore seems strange that I have the latest version. It updated on Tuesday 4th June 2019 at 10:00.28. I was at work then.

Thanks cat for the link to the 184 firmware. Maybe if WD were a little better at site maintenance I wouldn’t have followed the trail to the page (linked to above) that gave me the wrong information.

So I almost feel emboldened to try a hard (40s) reset. but remain unsure what to do. Maybe I will try and turn auto firmware updates on in the hope that that will eventually fix things.

So far so bad. Have done a hard reset and am using the fastest browser I can find. The login time-out is still stupidly short. I can’t manually update firmware because my admin session times out mid way thru the firmware file transfer from my computer.

Any suggestions?

Are you using a Mac by chance? If so WD suggests using Chrome or Firefox. And WD suggests using the IP address of the My Cloud rather than wdmycloud.local to deal with the time out issue that affects Safari.

My Cloud Dashboard Login Time Out Safari Browser