GoodSync for WD file monitoring not connected

I am using GoodSync for Mac with a WD My Cloud Ultra EX2. Recently, while trying to run a backup job from a MacBook to the WD, I am getting an error message “R: File Monitoring: not connected” and the job does not run. I reached out to GoodSync and they told me to ensure that my WD credentials are in place. Nowhere can I find where to enter or even check my “credentials” in WD or GoodSync. Any ideas would be very helpful!

Do you have OS3 or OS5? You are asking about a device in the sub-forum for the single bay WDMYCLOUD OS3.

You should post this topic in the sub-forum for your device, WD My Cloud Ultra EX2.
Latest My Cloud OS 3 Personal & Network Attached Storage/My Cloud EX2 topics - WD Community