Get Content Info does not download movie poster

Legacy Products WD TV
1

Hi guys

Like the subject line says, when I put a new movie on my external harddrive connected to my WDTVLIVE and I select the option to get the content info, it does not download the movie poster. It’s just a black image. I have the latest version firmware on and I have already reset and restart the device, but it does not solve the problem.

Any advice regarding this?

Thank you

2

Hello there,

We have passed this along to support. 

BTW, see if this helps.

http://community.wd.com/t5/WD-TV-Live-Streaming/No-movie-covers/m-p/869208#M35696

3

Thank you.

I have in the meantime done a firmware rollback and it is working now again.

4

Ive started to have the same issue, a movie.metathumb is downloaded but its blank.

Selecting get content info or rescan info does find movie info and data but does not show movies covers or updates images -  I deleted the cover metathumbs off my hard drive then hard restarted the WD TV Live box - tried everything again but it does not work.

Checked on The Movie Database (TMDB) site and the pictures are available for the movies I am trying to add pictures for.

5

I came here looking for a solution to this problem, It’s been happening for the last week or two!

It feels so empty without new movie posters : (

6

What I did to solve the issue was to do a firmware rollback. It worked after the rollback and then a day later upgraded the firmware again and it still worked. up untill today no issues regarding the Content Info.