Folders not files

When we upload folders (windows and mac) only the folders transfer not the files within them. If a folder has sub-folders those are uploaded but also with nothing in them. Has anyone else encountered this and found a solution? We’ve lost a lot of work not knowing the folders were empty.

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Hi,

You could refer to the following link: https://support-en.wd.com/app/answers/detail/a_id/17719