Have plugged in, and rebooted several times, keep getting a blinking white light, and cant find the device on my network, or using the 9 digit code. not sure what else to do. Using Mac OS, and Linksys router.
Hello,
Is it slow breathing or fast breathing light?
Try removing the Ethernet cable from the back of the unit. Did the blinking LED go from slow to fast?
If it went from Slow to Fastā¦let us know please.
Hi,
Done and it went from slow to fast.
Dipesh Makwana
@dipeshmak Iām having our support team contact you.
Thanks,
well that would be good as the telephone support number for the region is turned off
ok what now? waiting to hear about replacement directly or via retailer
Hello,
i have buy yesterday my cloud home 4 TB, i have connect ethernet cable from switch and power cable like it is described in manuals.
From yesterday 18 pm to now it has very fast blinking, i even tried disconnet ethernet cable right now and reenter power cord but it still fast blinking without ethernet cable.
What to do ? I canāt access to device from my pc ? Is it broken or what ?
A fast blinking LED means the My Cloud Home does not get an IP address from your network router.
- check cable connection
- check DHCP reservation pool
- try a different CAT-5 cable
- power OFF/ ON
Hi,
ok i have in meantime sent back my cloud home to company that sold me and they said that itās dead on arrive and they gived to me new my cloud home (single bay) 4 tb.
Now i have connected device with lan to router, i have turn on i have slow breathing led how is described here: My Cloud Home: Blinking White LED During Setup after waiting half hour nothing hasnāt been changed and device doesnāt get ip from dhcp.
So i have manually add to router mac adress and asign ip adress (iām working in networking so i know this part of job) but then still device didnāt recive ip, so i found this:
If the LED is āSlow Breathingā, the My Cloud device is āNot Foundā, āNot Detectedā on setup or seen as āOfflineā before any data has been added to the unit, please perform a 60+ second pin reset to set the unit back to factory defaults. Once the reset has been completed and the LED is āSolid Whiteā and no longer āSlow Breathingā, setup again at MyCloud.com/hello using the existing MyCloud.com email address and password.
I have follow this instruction, hold reset button for 60 seconds, and then device turn off, turn on, solid light dimmed, then slow breathing, fast breathing and now is again on slow breathing.
I have checked my isp router, i see mycloud on list, but i canāt ping device through command prompt.
I even tried another cat cable, but same things.
My question are:
- how to get static solid light so that device get my ip that i manually assign by mac trough router
- second question: does this device have local admin dash or i must go through My Cloud Home, if i must go through this url, does i need configure port forward, if yes, what is LAN port device and what public port i must open.
Please help !
My Cloud Home cannot be configured with a static IP address.
For more information refer to the link below:
My Cloud Home Static IP Address Configuration.
https://support.wdc.com/knowledgebase/answer.aspx?ID=20555
Anyone able to solve this? I am still getting slow breathing after doing everything above.
Iām having this exact same problem. Iāve barely used the thing in a year, then the moment I actually ned it, the device canāt be bothered to work.
Slow blinking light for about 2 hours now. Canāt access files. Done a 4, 40, and 60 second reset with no success. How frustrating 
Hey guys,
Iām currently experiencing the same problem. I did a factory reset and now all I get is a white brick that blinks slowly. I cannot set it up because it cannot be found in the mycloud.com page.
Was anyone able to fix this?
I have exactly the same issue. Slow blinking for weeks and speeds up when Ethernet is removed.
I have had the same problem for months āslow flashing lightā. I ve tried everything under the sun going back and forth with customer service reps including sending the DeBug Logs to them only to find out that it is irreversibly damaged device and I have lost 12 years of my life 
.
The customer service process and experience was terrible. I have exchanged at least 30-40 emails over the past year and they kept passing me on to the next guy. I think they told me they checked the Debug logs just to get me off their back.
The product that doesnt have on off button 
TERRIBLE ā¦ā¦i am never buying anything else from these guys.
I face same difficulties. I contact with you for this problem.
The original poster is unlikely to answer from a post started in 2017.
Please contact the WD Technical Support team for the best assistance and troubleshooting: https://support-en.wd.com/app/ask
This is akin to saying you havenāt had a dental checkup in 12 years and your teeth are bad, so your dentist is terrible. Think of backups as a checkups, you donāt do it, it is on you. Nobody who values his data goes through 12 years without a backup and the My Cloud Home is just a single copy of data, by itself it is not a backup.
No tech support in the world could know the state of your hard disk in your My Cloud Home without you providing some diagnostic data. The debug_logs.zip provides the Smartdata printout from diagnosing the hard disk as well as memory and OS4. You can read the data yourself because the log is just a zipped text file. There is nothing to hide.
Customer feedback and complaint can be entered from your My Cloud Home account.
https://www.mycloud.com/#/mchfeedback
āWestern Digitalā
You should go to an independent hard disk recovery service to recover your data if it is of value to you.
This feels just like the extremely bad customer service you would experience from this company 
.
Obviously this was the back upā¦. And when I reached for it because the main device was lost/stolen ai found out that this device and customer service that goes with it useless.
Talking about customer service I went through 6 rounds of back and forth with their reps only to be passed on to the next and finally almost two tears later I was told that the device is dead. If this is something to be proud of than cheers 
