First Installation does not work

Hi I would like to Set up my new My Cloud Home Duo for the First time. Like descripted I connected it to Power supply and to my LAN (Green light is on). I’m now waiting for over 3 hours that the System stops breathing. Normally it just should light continously without breathing. Also I’m not able to connect it via App because the App cannot find it, also if I enter the System Code manually. I also already tried a Reset and a switch off / switch on. Can someone help me and give an advice? Thank’s a lot!

Hi,

You could refer to the following link: https://support-en.wd.com/app/answers/detail/a_id/18042