That has always been the standard behavior when updating WD firmware. And it is often mentioned/warned about in the various unofficial “app” modification posts. Often for the v4.x firmware any unofficial mods are lost when upgrading the WD firmware.
After firmware update, I can’t login with ftp. All settings are OK (dyndns sync IP, FTP access is on, NAT is set to trigger port, users have permission to r/w) My Cloud is used in small company (3-5 users) via remote (ftp) access, all machines are Win10 or Win7. Was OK before update. Some help please? Thanks in advance.
Can you FTP to the My Cloud from a local computer on the same local network as the My Cloud?
Have you checked the port forwarding (if enabled) FTP port to ensure its IP address is the same as the My Cloud’s IP address?
If one isn’t using a reserved or static IP address on the My Cloud when the My Cloud reboots it could obtain a new and different IP address. This will break any fixed port forwarding rules configured on the network router/gateway.
Also, if you haven’t already done so, double check the My Cloud Dashboard > Settings > Network > FTP setting to ensure its set to ON.
FTP to a local My Cloud is working fine on my local network post firmware update.
Local ftp connection works fine. Remote did not work. uPNP is on, portforward is set, FTP is on, IP address is static But i don’t understand, all settings are untouched - 2 days ago was working, today not working
Have you checked with your ISP to ensure they are not blocking inbound FTP access?
Try using http://canyouseeme.org/ to see if it indicates the FTP port is open. That may help narrow down the issue somewhat.
You may, if you are not doing so, want to reserve the IP address for the My Cloud in the router’s DHCP server settings rather than setting a Static IP Address through the My Cloud Dashboard > Settings section.
i am running build 315 (the previous release). i suppose I’ll upgrade, but this time before doing so - can i have some tips on what is the best way to go about updating … if not just doing it via the “install and reboot” feature offered when i’m logged into the mycloud dashboard from a browser on a device which is on the same network …
See the following thread that has information about how to roll back to an earlier version. On the v4.x you typically have edit a firmware file via SSH to trick the My Cloud into allowing an older firmware .deb file to be installed.
After the update I seem to have a browsing problem on my network: the network folder in my Windows box does not show the NAS nor the other Linux boxes anymore and the net view command results in error 1231.
Addressing the individual computers with SMB is not a problem, but now you have to know (and type) their names…