Just bought the My Cloud Home and was in the process of transferring my personal files to the drive. Noticed that a minute or so after, some files would disappear. Transferred again, thinking it was my mistake - but no - repeated several times, and disappeared everytime!!
Very disappointed with this product - please tell me this can be fixed
Hi @Marlychy,
Have you opened a Support Case? If not opened, for more information, please contact the WD Technical Support team for the best assistance and troubleshooting:
https://support-en.wd.com/app/ask
What’s your firmware version?
So this version is said to fix a similar issue.
Have you copied a lot of files? (Maybe the disk is still indexing…)
How many days does the disk take to index files? Because its been 3 days and the files are still gone?
Also, the ‘disappearing’ only happened to some files that I transferred that day – for exemple: in 30 files from a folder, 6 would disappear. Samething with the next folder, and so on.
Can this be fixed? At the moment Im not trusting the drive to save my files; I dont even know what its missing before I noticed this issue….help
