Files disappear minutes after being added - just bought My Cloud Home :(

Just bought the My Cloud Home and was in the process of transferring my personal files to the drive. Noticed that a minute or so after, some files would disappear. Transferred again, thinking it was my mistake - but no - repeated several times, and disappeared everytime!!
Very disappointed with this product - please tell me this can be fixed

Hi @Marlychy,

Have you opened a Support Case? If not opened, for more information, please contact the WD Technical Support team for the best assistance and troubleshooting:

What’s your firmware version?

See attached…

So this version is said to fix a similar issue.

Have you copied a lot of files? (Maybe the disk is still indexing…)

How many days does the disk take to index files? Because its been 3 days and the files are still gone?

Also, the ‘disappearing’ only happened to some files that I transferred that day – for exemple: in 30 files from a folder, 6 would disappear. Samething with the next folder, and so on.

Can this be fixed? At the moment Im not trusting the drive to save my files; I dont even know what its missing before I noticed this issue….help