File format support differences between WD TV and Live Plus

WD Legacy Products WD TV Live & Live Plus
1

Hi,

I recently purchased a Live Plus to replace my WD TV, to gain the ability to stream NetFlix.  I was surprised today to find that titles that played with my WD TV show up as “unsupported file type” with the Live Plus.  I thought there wasn’t supposed to be an appreciable difference with the supported file formats between the two. 

Has anyone else has a similar experience?

2

Well - NEVER MIND!  :neutral_face:

I unplugged both the external USB disk and the WDTV LP, and the files it was saying were unsupported before now fired right up and play fine.

Go figure. 

3

Hey wizhill, how long did you wait when you unplugged the WDTVLive? Today when I try to play a MPEG-2 (HD1080i) file, I am getting “This file format cannot be played…” message . Crazy! I played this file just yesterday.

4

I can confirm that True-HD audio in a M2TS container played flawlessly on my older WD LIve. Now with the plus it stuttters and skips in the audio.

Way to go WD!!!

5

Well, I did a few things to try to narrow it down. 

 1) I placed the file on a USB hard-drive and plugged it straight into the WDTVLive player. The file played.

 2) I placed the file on a shared folder on my main computer. The file played.

 3) However, when I try to play the file from my NAS (WD My Book World Edition II), I get that crazy error message saying that the file isn’t a recognized format.

 4) I played the file sitting on my NAS from a Windows XP machine, no issues. The file played.

So, it seems that there’s some communication issue between my WD NAS and the WD TV Live…

6

I only waited a few seconds.  The first time this happened I unplugged both the external drive and the WDTVLP.  Today the same issue happened, and I tried just unplugging the WDTVLP and that did the trick.  I have no idea why it’s happening, or why unplugging it solves the issue.  Hopefully whatever the cause is will be addressed in the first firmware update.