Failed Drive Replacement DX4000

One of the two drives in my DX4000 failed. I had purchased a compatable drive from WD when I bought the server to have for this occasion. I pluged in the  2 TB hard drive and the LCD says “Incompatable Drive” and so does the Dashboard. Is this normal behaviour? Do I need to format the drive before hot swaping?

Thanks in advance for your help.

Did you actually purchase what is listed as a 2tb Kit or did you just get a 2tb Black drive as in from NewEgg etc?

It drives me nuts that NewEgg/Amazon etc do not list the firmware so you can’t tell.

But look at the drive in your box and compare it to the one you bought the MDL must match exactly or be one on this list.