I’ve got a DL4100 which I promoted as the primary shared storage for the office. Everything worked OK until last Tuesday, when we found that we had no file or admin access. The LCD panel said everything was OK (raid healthy, server name, IP address… everything ok). I shut down the DL4100 using the power button, restarted and the problem was still there. I checked open ports and found that port 9000 and 3306 were open, so I guess that some services still work.
As we needed acccess to our files, I extracted the drives and installed them in a linux server. The linux server recognized the software RAID, which saved the day. I created a support case (#111015-10481546) but I’ve still not received any feedback from WD.
I’ve tried to install new drives in the DL4100, but can’t find how to format them, as there is still no acmin access. Is there any way to recover the service? Should I just file a RMA?