EX2 ultra not found

[obouill]

My EX2 ultra is not found although 3 blue LED are OK, network connexion OK, and EX2 found on windows explorer on the network. Phone assistance from France tells me the phone number is not correct. Help plse

[SBrown]

Hello,

“Not found from were” ?? My Cloud?

http://support.wdc.com/KnowledgeBase/answer.aspx?ID=10439