EX2 permanent in Safe Mode after update firmware

Legacy Products My Cloud OS 3
1

After updating the firmware of My Cloud EX2 earlier this week, the NAS went into Safe Mode and stays there whatever i try.

I visited allmost every forum and executed many sugestions, nothing seems to solve the problem. PLEASE HELP.

Kindest regards, Johan.  

2

Welcome to the Community,

We have notified support about this. On the meanwhile maybe you should try contacting WD’s Technical Support about this. You can do so either by phone or email.

To Contact WD for Technical Support
http://support.wdc.com/contact/index.asp?lang=en

Support by Country
http://support.wdc.com/country/index.asp

1 Like
3

Thanks for your reply.

The store where i bought the device, and where i also reported my problem gave me this explanation:

“The problems between Apple’s OS10.10 (Yosemite) and the new firmware for the My Cloud EX2 is well known by Western Digital. Nothing else to do than wait for a solution supplied by WD.”

Whem do you expect the fixed firmware will be available? Please keep me informed on that.

Kindest regards, Johan.

4

Unfortunately, us Moderators do not have access to WD’s internal development roadmaps.