Ex2 Problem after broken Firmware update

Hi,

I have an issue with my brand new WD Cloud Ex2. After an automated update of the firmware, the device went into a ‘safe mode’. I cannot get out of it.

  • I tried to upload the latest firmware, unzip, upload on the device, but it shows waiting screen forever. Sometimes I can even see a ERROR 500 behind.

  • I tried to Hard reset using the reset button behind (pressing for 5 seconds and 10 seconds) - but it did not even reboot.

I’ve contacted the support team (they are not in the same Timezone as mysefl) but they are not helping much so far.

Did anyone from the community experienced the same and found a solution?

Is there anyway to ‘force’ the hard reset?

Any advice or hint would be useful. Thanks,

d.

mcglnx wrote:

 

Did anyone from the community experienced the same and found a solution?

 

Did you really look around the message board at all?? Did you not find any other threads with potential solutions? :slight_smile:

You can always contact WD tech support for these kinds of issues, if you don’t find any answers here on this forum.

There is a similar threads with more answers:

http://community.wd.com/t5/WD-My-Cloud-EX2/MyCloud-EX2-automatic-firmware-update-permanent-Safe-Mode/td-p/783017/highlight/true/page/4